Amazon Vendor Cost Audit – Tierfutterhersteller: Abzüge geprüft, Rückerstattung gesichert

+89k€

erroneous deductions identified

46k€

Save subscription miscalculations

18k€

Shortages refunded

Starting point & goal

The manufacturer of premium snacks and pet food for dogs and cats has been working with PLEC for several years to carry out an annual structured cost audit. The aim is to identify incorrect deductions at an early stage and to systematically enforce refunds. In fiscal year 2024, the focus was primarily on new processes in the supply chain, personnel changes and stricter Amazon guidelines — while at the same time growing in the seven-digit sales segment.

a complex product range, a seasonal market

and an ad setup that doesn't have the

Special features of top sellers still the potential

of the longtail.

a complex range of products

a seasonal market and a

Ad setup that neither

the special features

The top seller is still the

Potentials of

Illustrated longtails.

challenges

🔁

Loss of know-how due to staff changes

🚚

New processes in logistics & order processing

📏

Stricter Amazon regulations for quantities & conditions

📈

High dynamics in order volumes & growing audit requirements

Memoji Catharina, Berater für Amazon Vendor Beratung

“Especially during growth phases, incorrect deductions often creep in unnoticed — and remain unprocessed for years unless a clear audit ritual is established. ”

Catharina Gerngross, Key Account Lead, PLEC

Our Approach

📅

Carrying out an annual vendor cost audit (in this case 2024)

🔄

Reconciliation of refund claims from SPARABO discounts, bonus statements and shortages

📋

Preparation of open items for submission via Amazon Vendor Support

✅

Derivation of quick wins and process adjustments for subsequent periods

scores

expenses

Save subscription miscalculations

46,000€

Incorrect bonus statements

25,000€

Shortages (refundable)

18,000€

Reimbursement amount

89,000€

Savings in fines through process optimization

30,000€
yearly

Jeff Bezos points right with his finger at the individual dots and smiles, Amazon growth strategies

conclusion

The structured cost audit not only identified refunds of 89,000€ — systematic sources of error were also identified and documented. Close cooperation with the customer enabled outstanding items to be processed quickly and internal processes to be adjusted. This ensures that Amazon prints do not become a black box, even as volumes increase.